Mental Health Resources

  • Emergency Services

    • Mobile Crisis: 275-5151, 211
    • Comprehensive Psychiatric Emergency Program (CPEP) at Strong Hospital ED
    • Lifeline: 275-5151
    • 911
    • Any Hospital Emergency Department

    Crisis Intervention Services

    • Family Crisis Support Services (FCSS): 256-7500, Self or Community referrals accepted
    • Home-based Crisis Intervention (HBCI): 368-3614 (for general questions)  Clinician referrals only

    Mental Health Treatment Clinics

    Monroe County System of Care Programs

    • Family Access & Connection Team (FACT): 753-2639
      1099 Jay Street Building J
      Family referral, School referral (truancy only)
    • Single Point of Access (SPOA): 753-2881
      1099 Jay Street Building J
      Clinician, self, or community referral, documentation including a mental health diagnosis and additional information required
      Care Coordination, Case Management: Supportive/Intensive
      HCBS Waiver
      Community Residence
      Residential Treatment Facility

    Chemical Dependency Treatment


    • Strong Memorial Hospital Unit 4-9000
      Acute psychiatric inpatient care
    • Western NY Children's Psychiatric Center (Buffalo, NY)
      Long-term psychiatric inpatient care
    • Strong Memorial Hospital Child & Adolescent Partial Hospitalization Program (CAPH)
      Short-term full day psychiatric care


Alcohol/Drug Dependency Service Providers

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Substance Abuse Counseling Information

  • Substance Abuse Counseling Services

    Kiah Bowerman LMSW, CASAC-T, CARC

    It is never too early to start talking with your child about the risks of using drugs and alcohol. Parents, guardians, schools and communities play a crucial role in drug and alcohol abuse prevention. As a building we provide substance use services based on solution focused and motivational interviewing techniques to help students live drug and alcohol-free lives. These services include a wide range of supports including crisis intervention, individual, group or family support counseling sessions. During sessions the goal is to assess the intensity of the relationship a student has with a drug or mood-altering substance to help them get the support and help they need. In addition, to help them develop healthy coping skills to replace use and develop lifelong social emotional functioning. Assistance is also provided to families seeking outside referrals to treatment providers, outpatient or inpatient services, community connections, peer supports as well as crisis management.

    Students can gain access to these services in a variety of ways including parent referrals, student achievement team referrals and/or suspension requirements. If you are concerned about your child's behaviors or possible substance use please contact School Social Worker Kiah Bowerman at 339-1525.

    Community Resources

    Drug Free Irondequoit (DFI)  -

    ROCovery Fitness promotes sober lifestyles through fitness and physical activities. A schedule of events can be found at

    Alcoholics Anonymous (AA) or Narcotics Anonymous (NA)  meetings for individuals struggling with addiction who are looking for peer support can be found at  and

    Alanon and Naranon support groups can be helpful for parents and families cope with the varying emotions surrounding a loved one’s use of drugs and alcohol. Local meetings can be found via an internet search and “open” meetings are held for people who are new to the group.

    IronGates Addiction Recovery and Support: A drop in center for free, confidential access to help for individuals and families. Monthly speakers and resources for treatment, family support, legal system issues, NARCAN training, counsel, bereavement and general information on site. Meets at Glad Tidings Church 198 Culver Rd, 14609. First Tuesday of Every Month 6-8 PM. 585-627-1777


    Substance Use Resources Available to Families

    Treatment Providers:

    Rochester Regional Health Adolescent Treatment Program


    Villa of Hope 

    Outpatient Services: 585-328-0834

    Inpatient Services : 585-865-1555 ext. 104

    Westfall Associates

    919 Westfall Rd #60

    Rochester, NY 14618


    Strong Recovery/Addiction Services - CCBHC


    Open Access Clinic – Open 24/7

    Delphi Rise 835 W Main Street

    Rochester NY 14611

    (585) 627-1777




Parent Observation Checklist

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